Rates

• Rates in American dollars.
• According to Chilean law, to be exempt from tax (IVA: value added tax), you must meet the following requirements:
  
  • I. Pay in US dollars;
  • II. Are not a resident of Chile;
  • III. Present your passport and proof of entering the country that International Police gave you upon arrival.
• Also, guests should be aware that said tax exemption shall only apply to the guest's own food/drink and only within the hotel.

Confirmation and Guarantee

• When booking you must provide details of a valid credit card as a guarantee.
• Reservations are considered tentative until a guarantee has been provided.
• Your reservation will be automatically be canceled if the deposit is not received by the deadline.
• Our reply to a reservation request is within 1 business day following the reception of request.

Payment

• Guarantees and payment are received through our national and international bank accounts, and by way of credit cards such as Visa, MasterCard, American Express and Diners Club.
• Deposit Information

Company Name: Hoteles Australis Ltda.
RUT (Chilean Tax Identification Number): 78.447.910-2
Bank: BCI
Address: Errázuriz 799, Punta Arenas, Chile

Chilean Peso Checking Account: 71109161

U.S Dollar Checking Account: 11058234

U.S.A. Correspondent bank
BANCO NEW YORK / WACHOVIA BANC
(BCI correspondent)
SWIFT: CREDCLRM
Transfer cost is paid by the issuer

Cancelations and No Show Policies

Nuestras políticas de cobranza en relación a anulación o modificación de reservas se explican en el siguiente cuadro:

High Season

• Dead Line Up to 22 days
• No charge

• Dead Line Between 21 and 8 days
• Charge 50% of the booking value

• Dead Line 7 days or less
• Charge 100% of the booking value

Low Season

• Dead Line Over 48 hours
• No charge

• Dead Line 48 hours or less
• Charge 100% of the booking value

The charge for overdue cancellations will become effective for all or some of the rooms, as
applicable.

Reservations that are made past the Dead Line date follow the same billing policies established in the above table according to their respective check-in deadlines.

Services and Amenities

Room Rates Include:

• Breakfast buffet served in the Restaurant
• Welcome drink
• Wi-Fi throughout the hotel
• Business center
• Gym

Children Policies

• Frees the accommodation for children according to the following requirements:
  
  • Children under 12 sharing a bed with parents; maximum two children per room.

Special Attention for Newlyweds

• The hotels offer special services for Newlyweds, including a bottle of Champagne with keepsake glasses, chocolates, breakfast in your room and late checkout upon request (based on availability).

Safe