Out team

We are, for the most part, proud locals from Puerto Natales—deeply connected to our city and its surroundings, and committed to sharing our treasure with the world. We contribute to the city’s development by prioritizing the hiring of residents with stable ties to Puerto Natales, while upholding principles of gender equity, workplace inclusion, and non-discrimination. Our team is predominantly made up of women, who proudly embody and share the authentic identity and culture of Patagonia.

Commitment to Local Suppliers

Our first sourcing commitment is to local producers and suppliers, with a focus on purchasing environmentally friendly products. Our Lounge and Restaurant offerings feature ingredients from local farms and producers, helping to support the economic growth of Puerto Natales and its small entrepreneurs. Guests also have the chance to enjoy flavors and ingredients that reflect the unique character of our region.

Support for the Community of Puerto Natales

Our commitment to the Puerto Natales community inspires us to showcase the city’s latest tourism, culinary, and cultural developments in all our promotional efforts. In doing so, we support emerging local entrepreneurs and strengthen community visibility. Likewise, all our merchandise is created by local artists—through their work, we share the soul of Southern Patagonia and offer meaningful gifts that connect directly to the spirit of the Magallanes region.

Our Sustainability Policy is also grounded in the following principles:

✔ We stand firmly against all forms of human exploitation—especially sexual exploitation involving children and adolescents.

✔ We do not promote child labor and do not employ minors.

✔ We support fair trade by adhering to its core principles.

✔ We implement sustainable practices for the efficient use of water and energy.

✔ We actively support the conservation of local, historical, cultural, and natural heritage.

✔ We take concrete actions to recycle, reuse, and reduce the materials used in our operations.